The New Studer Group Learning Lab Best Practice Videos
Over the past 10 years, Studer Group® has harvested, tested, and refined "best practices" proven to improve clinical outcomes via our National Learning Lab of almost 800 healthcare organizations. Our performance experts have taught these tactics to partners, shared them in learning institutes, and described them in books and toolkits.
Still, we believe there's no substitute for seeing best practices in action. Our new National Learning Lab video series, available only to our partners, spotlights some of the most effective and powerful tactics we teach.
These short, to-the-point videos feature professionals at some of America's top healthcare organizations discussing and demonstrating easy-to-implement tactics that generate results quickly and consistently. These will be invaluable training tools for your team!
The following videos are available right now for our partners only…with more to come in the near future. If you have ideas for videos, please let us know. We also welcome your feedback.
Driving Performance
Watch as Studer Group Founder, Quint Studer, talks about driving performance as a leader and employee. Quint will walk you through the key steps and turn a potentially complex process into something seemingly simple.
Total run time: 11:42.
Rounding in the Reception Area
Watch as Studer Group Coach Lara Burnside shares a tactic for Rounding in the Reception Areas that will reduce patient's anxiety and decrease your Left Without Being Seen percentage. This includes a step by step instruction and a script that has worked for our partner hospitals. Total run time: 8:51.
AIDETSM and Support Services Leader Rounding
Learn how one organization was able to hardwire the use of AIDET among environmental services staff to achieve breakthrough results on the HCAHPS Cleanliness Composite.
In this video Upson Regional Medical Center in Thomaston, GA shows their use of coaching, reward and recognition, and staff development to implement AIDET in the hospital's environmental services department. Total run time: 17:33.
Post-Visit Phone Calls
Research shows that one in every five patients has an adverse event when they leave a healthcare organization. A post-visit phone call will assist in eliminating unnecessary returns to the Emergency Department and improve clinical outcomes.
In this video the Medical University of South Carolina demonstrates how to fit post-visit phone calls into the daily schedule, key questions to ask, how to get staff participation and the organization's positive results. Total run time: 8:12.
Supervisory Meeting Model
The supervisory meeting model is a structured method to make sure an organization is aligning goals and cascading the information throughout the organization. High performing organizations use the supervisory meeting model in a constructive, useful way to improve performance and in turn, patient care.
In this video Palmetto Health demonstrates techniques that set up a structured, thorough meeting that aligns organizational goals and how to engage staff in the model. Total run time: 8:21.
Skills Lab
Skill labs allow healthcare organizations to behaviorally rehearse a tactic to improve patient care and processes. A skill lab allows an organization to see the tactic done right without having to experiment on a patient in real time.
In this video Oklahoma University Medical Center sets up a skill lab to improve rounding. Total run time: 5:45.
AIDETSM Coaching, Food and Nutrition
Coaching, reward and recognition and staff development are critical steps when putting AIDET into practice at an organization. For optimal success the staff should not only see AIDET done right, but they should also receive immediate coaching.
In this video Clark Memorial Hospital shows their use of coaching, reward and recognition and staff development to implement AIDET in the hospital's food and nutrition department. Total run time: 5:00.
Individualized Patient Care Cards
Individualized Patient Care Cards are attached to a patient's chart and list his/her preferences and expectations while at the hospital. Using the cards and keying into a patient's needs will help an organization provide personal, exceptional care and improve patient satisfaction.
In this video St. David's North Austin Medical Center shows the Individualized Patient Care Cards they created to provide excellent care and improve patient satisfaction. Total run time: 5:45.
Bedside Shift Report
Bedside shift reports are vital to improving patient safety and the patient's understanding of the side effects to medication. Safety and understanding side effects are crucial for a patient to optimize his/her clinical outcomes
In this video nurses from St. David's North Austin Medical Center demonstrate a bedside shift report where the patient explains side effects to the nurses versus the nurses explaining the side effects to each other during the report. Total run time: 6:10.
The "Good Catch" Program
The "Good Catch" program creates an atmosphere where employees and physicians are very comfortable talking about near misses to eliminate future mistakes. It is the discovery of one simple change that turns a "near miss" to "good catch" that improves patient care.
In this video the Medical University of South Carolina uses the "Good Catch" Program to make near misses a positive discussion point to put fixes in place so the harm never reaches the patient. Total run time: 5:39.
Emergency Department Daily Dashboard
The clinical outcomes and the patient experience are heavily influenced by his/her experience in the Emergency Department. The Daily Dashboard provides the ED staff with immediate feedback on what happened yesterday so they can make accurate daily goals to improve the patient experience, processes and overall care.
In this video Oklahoma University Medical Center's Associate CNO Russell Rooms walks through what a daily dashboard looks like, what is included in the chart and the dashboard's advantages. Total run time: 6:47.
