Discharge Phone Calls and HCAHPS

Seven composites:

• Nurse communication (Q 1–3)
• Doctor communication (Q 5–7)
• Responsiveness of hospital staff (Q 4, Q 11)
• Cleanliness, quiet of hospital environment (Q 8-9)
• Pain management (Q 13-14)
• Communication about medicines (Q 16-17)
• Discharge information (Q 19-20)

Q19: During the hospital stay, did doctors, nurses, or other hospital staff talk with you about whether you would have the help you needed when you left the hospital?

Q20: During this hospital stay, did you get information in writing about what symptoms or health problems to look out for after you left the hospital?