Conversations with Quint
| HCAHPS - The Patient Voice in Quality |
| Explaining HCAHPS (19:32) Quint Studer talks with Karen Cook, RN as she shares some information about herself and her background in healthcare. She then explains HCAHPS, its results, and why they have become so important. Listen Using HCAHPS Effectively (18:38) Changes in HCAHPS (17:27) |
| Discharge Calls (6:07) |
| Listen to Quint Studer explain how post-visit phone calls can make an impact on patients' perception of care. |
| Listen |
| Dealing with Workloads (4:48) |
| Listen to Quint Studer explain how to properly manage your workload and how to communicate your concerns with your boss without coming across as a whiner and a complainer. |
| Listen |
| Measurement Diagnosis (4:04) |
| Listen to Quint Studer explain how measurement diagnosis can save time for managers. |
| Listen |
| The Impact of Never (7:27) |
| Listen to Quint Studer explain how organizations can overcome a plateau after seeing improved results. |
| Listen |
| Top Tactic - Hourly Rounding (4:19) |
| Listen to Quint Studer explain why hourly rounding is a top tactic used to improve patients' perception of care. |
| Listen |