Conversations with Quint

HCAHPS - The Patient Voice in Quality
Explaining HCAHPS (19:32)
Quint Studer talks with Karen Cook, RN as she shares some information about herself and her background in healthcare. She then explains HCAHPS, its results, and why they have become so important.
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Using HCAHPS Effectively (18:38)
Quint Studer and Karen Cook, RN discuss how you can customize HCAHPS for your hospital, how to break down the data, and improve on the results. She & Quint also discuss the focus on family involvement, and the importance of listening versus talking.
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Changes in HCAHPS (17:27)
Karen and Quint talk about what can be done to help patients better understand their discharge instructions, and what can be done to lower readmission rates. Karen also tells us about some changes in the HCAHPS survey, their new toolkit & where you can get them.
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Discharge Calls (6:07)
Listen to Quint Studer explain how post-visit phone calls can make an impact on patients' perception of care.
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Dealing with Workloads (4:48)
Listen to Quint Studer explain how to properly manage your workload and how to communicate your concerns with your boss without coming across as a whiner and a complainer.
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Measurement Diagnosis (4:04)
Listen to Quint Studer explain how measurement diagnosis can save time for managers.
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The Impact of Never (7:27)
Listen to Quint Studer explain how organizations can overcome a plateau after seeing improved results.
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Top Tactic - Hourly Rounding (4:19)
Listen to Quint Studer explain why hourly rounding is a top tactic used to improve patients' perception of care.
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