Hardwired Results - ED Editions
Hardwired Results, Issue 12
Hardwire Flow in the Emergency Department
Through case studies from five hospitals, leaders share practical tips and tools for driving high patient satisfaction, efficient throughput, and positive financial impact in the ED. Studer Group ED experts share six strategies and 12 key concepts to improve flow. You’ll learn: how leader and hourly rounding boost patient satisfaction; how AIDETSM builds loyalty and volumes; 7 tips for effective post-visit phone calls; top tips from CEOs for improving ED performance; how to get started with Super Track; ways to overcome barriers to excellence in the ED; and how to cut wait times. Ask leaders in your organization to take the self-test: "Has Your ED hardwired flow?"
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Hardwired Results, Issue 5
Excellence in the Emergency Department
This issue details strategies and tactics to create and sustain service and operational excellence in the emergency department. Articles include how to cut turnaround time with fast track; boost ED reimbursement; improve patient safety with ED communication tools; exceed patient expectations with ancillary services; reduce patients who leave without treatment; and raise patient satisfaction through discharge phone calls. Also included: an interview with two ED medical directors and a self-test: Is Your ED Hardwired for Excellence?
Click here to download the PDF (Partners Only).
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Click here to read the free E-Zine.