Eat THAT Cookie!
Make Workplace Positivity Pay Off … For Individuals, Teams and Organizations
Is it possible to create a positive workforce in negative times?
Yes, it is, says speaker, strategist and consultant Liz Jazwiec, RN. But first you have to get real about how tough a job in healthcare really is. About the negative things you and your staff members do to make it even tougher.
In her new book, Eat THAT Cookie! How Workplace Positivity Pays Off… For Individuals, Teams and Organizations, Liz gets real about all that and more. In her darkly humorous, ever-so-slightly sarcastic style -after all she was an ER nurse - she builds a case for the powerful benefits of a positive workplace. (Hint: better patient service, improved efficiencies and lower employee turnover all make the list.)
Funny, inspiring and relatable, Eat THAT Cookie! is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture.
Readers will learn:
- Why hokeyness - in the form of giant smiley face cookies and no-negativity days - actually works
- How to decree and enforce "mandatory fun" so that it's really, well, fun
- Guidelines for doing celebrations the right way
- How not to succumb to "process paralysis"
- Why victim thinking is so destructive, and how to eliminate it from the organization
- How to stop judging shoe-heel smashers, pants unzippers, and other irritating patients
"For the first 18 years of my career I used to say that if we could just get some decent patients I would love my work!" says Liz. "But the perfect clientele doesn't exist. And guess what? I can have a good day anyway. I've found that happiness is a decision—anywhere, any time, in any economy."
Put the tips in Eat THAT Cookie! into practice, you'll be amazed by the rapid improvements you see in your organization - in terms of energy, focus, productivity and yes, happiness.
About Liz Jazwiec
Liz Jazwiec is a nationally renowned speaker, strategist and consultant who has shared her passion for customer service, employee satisfaction, and leadership development with audiences across the country.
She's also been a longtime hospital officer who helped raise service scores at Chicago, Illinois' Holy Cross Hospital from the 5th to the 99th percentile in just a few years. Her work as vice president of patient care and as the director of emergency services was one of the key reasons Holy Cross won Fortune Magazine's Enterprise Award for Best Business Practices in 1996.
Today, she uses that expertise as well as humor, enthusiasm and memorable anecdotes to inspire other organizations interested in building a culture where employees deliver superior service as a matter of routine.
Audiences from coast to coast, describe Liz's presentations as inspirational, motivational and fun. However they also clearly respect her practical and experience-based style. Liz leaves audiences with good, practical ideas to implement and delivers no-nonsense ideas for immediate implementation today to reach long-term goals for tomorrow.
Speaking Engagements
Liz Jazwiec has a powerful ability to relate to all levels of an audience with her sincere, engaging delivery. She leaves you with good, practical takeaways...that work!
For information on how to schedule Liz to speak at your organization, email Sheila Martin or click here.
Videos
Preview video or download a complimentary audio file of Liz speaking at What's Right In Health CareSM on "Driving Negativity Out of the Workplace" by visiting www.studergroup.com/wrihc09.
