Reducing Leader Variance by Quint Studer

If you talk to financial managers at most health care organizations, you may notice they focus a great deal on measurement metrics and reducing variance.Sometimes other leaders in the organization have the impression that the Finance department is more concerned about numbers than people.

But the fact is, we would be better off in health care if more leaders ran their operations like financial managers. And with respect to perceptions about Finance, I believe financial managers are concerned about people. However, they understand that consistency and standardization in operations come first. If we can’t ensure operational excellence, we can’t build a great place for employees to work, physicians to practice, and patients to receive excellent care....

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