Must Haves®
Studer Group coaches are continuously sharing best practices, discussing challenges, and collectively exploring how to
improve performance. Studer Group looked at more than 250 organizations and started to identify the specific actions,
based on the Nine Principles® that were common to those organizations achieving great results. In this review, six key
behaviors surfaced as Must Haves® of a culture of excellence.
The Must Haves® in order of suggested sequence are:
- Rounding for Outcomes,
- Employee Thank You Notes,
- Selection and the First 90 Days,
- Discharge Phone Calls,
- Key Words at Key Times, and
- Aligning Leader Evaluations with Desired Behaviors
The Must Haves® will position your organization for improved patient, employee, and physician satisfaction. Satisfaction improvement in these areas will also lead to bottom line results including:
- Increased Volume
- Decreased Length of Stay
- Improved Clinical Outcomes
- Improved Staff Retention and Staff Recruitment
- Increased Physician Referrals
