ISBN: 0-9749986-0-2
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Author: Quint Studer
How do you take your organization to the next level? With passion, purpose, and worthwhile work.
In Hardwiring Excellence, Quint Studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.
Learn tools, tips, and techniques to hardwire key behaviors as expressed by the Nine Principles® to:
- Increase employee, physician, and patient satisfaction;
- Lower employee turnover;
- Improve quality;
- Grow market share; and
- Increase revenue while reducing costs.
As the results occur, momentum builds, and the Healthcare FlywheelSM turns, making health care a better place for patients to receive care, employees to work and physicians to practice medicine.
Hardwiring Excellence hits the BusinessWeek bestseller list. Click here to see the list.
Hardwiring Excellence reaches #6 on Amazon's top-selling paperback business books list. Click here to see the St. Louis Post-Dispatch's article.
Testimonials
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"Quint Studer's Nine PrinciplesSM of Service and Operational
Excellence provide the missing link between people power
and strong financials. It's about courageous leadership."
Richard L. Clarke, FHFMA, President & CEO, Healthcare Financial Management Association
About the Author
Quint Studer, founder of Studer Group, is considered by many as the main impetus for developing tools and techniques for organizations attaining great results. The systems he and the Studer Group have invented hardwire techniques and behaviors to sustain these great results. Quint has done it.
After ten (10) years teaching special education, Quint entered healthcare as the Community Relations Representative with Parkside Medical Services.
He then went to Mercy Health System in Janesville, Wisconsin, moving from Director of Marketing to Senior Vice President of Business Development. From July 1987 to January of 1993, Quint was involved in taking Mercy Health System from a single location to a large vertically integrated system. Quint was also placed in charge of focusing on employee satisfaction.
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