Upcoming Webinars

1/13/2010

*FREE* Understanding the External Market and Taking Action
Presented by Quint Studer

2/10/2010

Hardwiring Flow
Presented by Kirk Jensen, MD, MBA, FACEP

One of the most critical issues facing healthcare leaders today is patient flow. Hardwiring patient flow into your organizations means patients spend exactly the right amount of time at every juncture in their journey through an organization—just enough time to maximize their clinical outcomes in the most cost-effective manner.

3/10/2010

Data Driven Actions: How to Diagnose Before You Treat
Presented by Faye Sullivan, RN

4/14/2010

Words Save Lives
Presented by Rich Bluni, RN

Often the number one cause of major errors is a break-down in communication.  There are often very simple ways to use “words” that can save lives and prevent errors. These can be put into place quickly and inexpensively.

5/9/2010

Engaging our Staff, Physicians and Customers through Effective Rounding
Presented by Bob Murphy, RN, Esq., FACHE

One of the most effective ways to engage staff, physicians and customers is the use of rounding. Rounding is engaging. Come see simple ways to engage on a regular basis and harvest wins, opportunities for improvement, and recognition opportunities. This webinar would be good for those that are new to rounding and even those who have been rounding for a while.

6/9/2010

Using Key Words to Reduce Anxiety and Improve Patient Loyalty in Inpatient and Outpatient Settings, EDs and Physician Offices
Presented by Bob Murphy, RN, Esq., FACHE

The use of key words at key times has proven to reduce anxiety for our patients and families. When we reduce anxiety, we improve compliance and outcomes. This all adds up to increased loyalty.

7/14/2010

What's Your Why?
Presented by Rich Bluni, RN

When you are feeling like your fire is dimming, rarely is it because you forgot "how" to do your job but rather you've been disconnected from "why" you do your job. In this thought-provoking and inspirational presentation, Rich Bluni, RN reminds healthcare employees why we chose this profession.

8/11/2010

Eliminating We/They
Presented by Bob Murphy, RN, Esq., FACHE

Creating a we/they culture or department is easy, avoiding one takes training. This webinar shares techniques for leaders to communicate to their staff to avoid setting up a we/they culture. We will discuss answering tough questions, rounding and managing up as well.

9/8/2010

Being Called to Call
Presented by Rich Bluni, RN

Evidence has proven that discharge calls reduce errors and improve patient satisfaction. Who would've thought that simply making a phone call could accomplish all of this?

9/22/2010

Foundations of Leadership Excellence in Healthcare
Presented by Beth Keane

Foundations of Leadership Excellence in Healthcare will improve a new or challenged leader's skills in numerous arenas. Quint Studer believes that a successful organization must be adept at Alignment, Action, and Accountability. This webinar discusses key skills in each of these areas.

10/13/2010

Rounding on Physicians: What Every Leader Needs to Know
Presented by Stephen Beeson, MD

Rounding on physicians can often feel awkward and nerve wracking. The objective of this webinar is to provide a "physician's perspective" for productive leader rounding, provide leaders with a simple template for rounding effectively, and use rounding on physicians to drive physician satisfaction.

11/10/2010

Creating Actionable Goals
Presented by Bob Murphy, RN, Esq., FACHE

One key method of improving results in the organizations we lead, is developing good actionable goals. But this is a skill that many of us were not taught in school or on the job as we were promoted. Actionable goals are objective or measurable. They are also specific, weighted, aggressive, but reasonable and time-bound. This webinar also teaches methods for sharing your goals with your staff for alignment and action.

12/8/2010

Coaching for Performance
Presented by Beth Keane

This video guides you in how to coach substandard employees as well as helps you master two other key tactics: improving the skills of "middle" performers and helping them reach potential, and supporting the value of "high" performers so you can retain their important contributions.