Improve patient flow and build service and operational excellence in your Emergency Department as Jay Kaplan, MD, FACEP and Stephanie Baker, RN, MBA, CEN, both with extensive and ongoing real-life ED experience, share proven tactics such as Provider in Triage, Rounding for Outcomes, Discharge Phone Calls, Key Words at Key Times and AIDETSM.
Return on Investment
- Improve key operational performance measures such as door-to-doc time
- Improve patient flow techniques such as quick-registration and immediate bedding
- Reduce employee and physician turnover
- Reduce left without treatment rates by up to 54% and, in turn, litigation risk
- Improve volumes, patient loyalty and positive word of mouth in the community
For over 4 years, attendees rate their ability to implement the tactics from this institute at or above a 4.85 on a 5.0 point scale.
Important Information:
- The Institute will be held at the main hotel location Please confirm registration for the session before booking hotel and airline.
- For questions or to change an existing reservation please contact Judy Harrison. Please call 850-934-1099 or by email at judy.harrison@studergroup.com.
- Note: Dress is business casual for all institutes. We suggest also bringing a sweater or jacket for the meeting room to ensure your comfort.
- Click here for an agenda
Cancellation Policy:
Cancellations for this event must be received by April 23, 2010. Registrants may cancel their registrations in writing to Candace.Edwards@studergroup.com, or to the address below. There will be no cancellation refunds after seven business days prior to the event due to food and expenses already incurred. Substitutions may be made at any time, including at on-site registration.- Mailing address:
Studer Group
913 Gulf Breeze Parkway, Suite 6
Gulf Breeze, Florida 32561
Continuing Education Credit
Studer Group designates this educational activity for a maximum of 13 AMA PRA Category 1 Credits. Physicians should only claim credit commensurate with the extent of their participation in the activity.For more information, please click here.