Disruptive behavior by healthcare professionals is first and foremost a threat to quality of care and patient safety, while also affecting staff morale and increasing cost burdens to a healthcare organization. This webinar gives healthcare professionals the needed tools and strategies to address disruptive conduct, providing a comprehensive plan adaptable to all healthcare organizations. The methods and tactics presented are an essential component of a plan to address The Joint Commission's July 2008 Alert entitled "Behaviors that undermine a culture of safety".
ATTENTION STUDER GROUP PARTNERS: Click here to view the webinar.
Webinar Participants will be able to:
- Describe and discuss the relationship between disruptive professional behavior and suboptimal outcomes
- Identify a range of disruptive professional behaviors
- Articulate eight essential elements for addressing disruptive professional behavior
- Describe methods that may be used to help identify when a pattern of disruptive conduct exists
Featured Speaker: Gerald Hickson, MD, Faculty, Vanderbilt University Medical Center
CME Sponsor and Credit
Studer Group designates this educational activity for a maximum of 1 AMA PRA Category 1 CreditTM. Physicians should only claim credit commensurate with the extent of their participation in the activity.
Studer Group requests that you complete the zoomerang survey offered at the end of the webinar in order to receive a certificate of completion.
Disclosures
Studer Group does not accept commercial support of any kind. Anyone in a position to influence this CME activity must disclose any relevant financial relationships with commercial entities. Gerald Hickson, MD has disclosed that no such relationships exist.
Needs Statement
Educational need for this activity was identified through surveys of the target audience and hospital affiliates, research on patient satisfaction and through collaboration between the CME Leadership Committee and the Studer Group professional staff.
Studer Group partners are not required to register for the Webinars.