This session is approved for 10 CME education credit hours toward AMA Physician's Recognition Award. For questions regarding SG Institutes or to change an existing reservation please contact Judy Harrison at 850-934-1099 or by email at judy.harrison@studergroup.com.
Click here for this Institute's agenda.
Your Emergency Department is the "front door" to your hospital, making it a critical success factor for your organization. "The Nuts and Bolts of Service and Operational Excellence in the Emergency Department" will provide you with the nuts and bolts of service and operational excellence to help you create a culture in your ED that is built to last. Together Stephanie Baker, R.N. and Jay Kaplan, M.D. share real case studies, best practices, and proven strategies that have helped organizations across the country take their ED to the next level.
Built around the Studer Group's Nine Principles® and Five Pillars this session is designed to teach proven processes that align with the goals of your organization to achieve sustainable, measurable results. Most importantly, you will leave the session with a network of new colleagues, practical ideas, tips and techniques, all designed to help increase quality outcomes through increased patient, employee, and medical staff satisfaction. Tuition: $1200 per attendee
- There is a $550 CANCELLATION FEE for any registration not cancelled within seven days prior to the session with Judy Harrison or Rodney Scott via email or phone (850-934-1099) prior to session.
- Please confirm registration for the session before booking hotel and airline.
Note: Dress is business casual for all institutes. We suggest also bringing a sweater or jacket for the meeting room to ensure your comfort.
The Emergency Department Rounding DVD provides the how-tos for implementing Emergency Department hourly rounding on patients to improve safety, quality and patient satisfaction, and shows what hourly rounding looks like with use of vignettes shot in a large emergency room.
The learning objectives are:
- understand the potential for outcomes with the implementation of hourly rounding in the emergency department and urgent care setting
- learn how to train staff and implement hourly rounding in your Emergency Department or urgent care center
- know what tools to use to hardwire hourly rounding and verify its execution
This DVD shares the actual training that was done by 32 Emergency Departments in the nation who participated for the 4-week study that achieved the tremendous results in the aforementioned areas. Click here to learn more.