Taking You and Your Organization to the Next Level with Quint Studer

Nine Principles^SM to Service and Operational Excellence

Straight A Leadership: Alignment, Action and Accountability
Improving Results in a Down Economy

Learn the tools, tactics and strategies that are needed to Take You and Your Organization to the Next Level at this two-day institute with Quint Studer and Studer Group’s Coach Experts. You will walk away with your passion ignited, and with Evidence-Based Leadership^SM strategies to create a sustainable culture of excellence.

"The presentations at Studer Group conferences and institutes share some of the same tactics and tools that have helped lead our organization to its best overall performance in 32 years. The results are across the board: best ever results for clinical outcomes, patient satisfaction, physician satisfaction, and growth; and tied or close to best performance for net income and associate engagement."

David Fox, CEO
Advocate Good Samaritan Hospital (Downers Grove, IL)

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2010 Dates:

• February 17-18 | Los Angeles, CA
• March 9-10 | Dallas, TX
• April 21-22 | Boston, MA
• May 11-12 | Toronto, Ontario
• May 18-19 | Denver, CO
• June 16-17 | St. Louis, MO
• August 11-12 | Chicago, IL
• September 22-23 | Atlanta, GA
• December 8-9 | Tampa, FL

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A Better Place for Employees to Work With the tools, tactics and strategies presented at this year's institutes, you'll learn what it takes to make your organization a better place for employees to work. Employee Tools and Tactics Standards of Behavior Peer interviewing 30- and 90-day Meetings Rounding with Employees Employee Forums Bright Ideas Reward & Recognition	A Better Place for Physicians to Practice Learn about the successful implementation of Studer Group tactics that address drivers of physician satisfaction: quality, efficiency, input and appreciation. Physician Tools and Tactics Physician Evaluations Got Chart? Physician Preference Card Physician Code Patient Agenda & Visit Guide Rounding for Outcomes AIDETSM
A Better Place for Patients to Receive Care	A Better Bottom Line

Return on Investment

• Learn what leading healthcare organizations have done to enhance recruitment and retention to become a preferred employer
• Dramatically decrease employee turnover and hiring costs
• Improve HCAHPS results and patient perception of care*
• Decrease Never Events, such as cutting patient falls in half and decreasing pressure ulcers 14%
• Reduce outpatient no show rate and late arrivals by 50%

More than 10,000 leaders from across the nation have attended this institute and rate the value of the session at 97%.

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*In the recently released HCAHPS Hospital Survey Results, Studer Group Partners outperformed national survey results.

Read what the newspapers are saying about the Studer Group's TYYO Sessions.

Important Information:

• Travel Details:
  • The Institute will be held at the main hotel location
  • Prepare to travel to the institute the evening prior to the event as we begin very early both days.
  • Each day the sessions begin at 7:00am with an optional breakfast. The main sessions will begin promptly at 8:00am.
  • Day 1 ends by 4:30 pm; Day 2 ends by 4:00 pm. Book your flights accordingly.
• Breakfast, snacks and lunch are provided both days. Please confirm registration for the session before booking hotel and airline.
• For questions or to change an existing reservation please contact Susan Eagan at 850-934-1099 or by email at Susan.Eagan@studergroup.com
• Note: Dress is business casual for all institutes. We suggest also bringing a sweater or jacket for the meeting room to ensure your comfort.
• Click here to download the agenda

Cancellation Policy:

Cancellations for the event must be received seven business days before the conference. See below for the specific dates:

• December Conference - November 27, 2009
• January Conference - January 11, 2010
• February Conference - February 8, 2010
• March Conference - February 26, 2010
• April Conference - April 12, 2010

Registrants may cancel their registrations in writing to Candace.Edwards@studergroup.com, or to the address below. There will be no cancellation refunds after seven business days prior to the event due to food and expenses already incurred. Substitutions may be made at any time, including at on-site registration.

• Mailing address:
  Studer Group
  913 Gulf Breeze Parkway, Suite 6
  Gulf Breeze, Florida 32561

Continuing Education Credit

Studer Group is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.
Studer Group designates this educational activity for a maximum of 13 AMA PRA Category 1 Credits^TM. Physicians should only claim credit commensurate with the extent of their participation in the activity.

For more information, please click here.