Studer Group Foundations for Healthcare Leadership Webinar Series
| Start Date | Webinar Description |
Conducting highmiddlelow® Performer ConversationsAre low performers sucking the life out of your organization? Do you lie awake at night dreading the coaching conversations you need to have with people who aren't meeting expectations? Presented by: Bob Murphy, RN, Esq, FACHE | |
Service Recovery - I'm Sorry to Hear That"I never know what to say when patients or family members have a complaint." Complaints are difficult to hear and even more difficult to respond to, yet responding to a complaint the right way gives you the opportunity to win a customer for life. Find out how to handle the most difficult of complaints we hear in healthcare. Join Leslie Bank for an hour that will change the way you handle complaints. Presented by: Leslie Bank | |
Leading Effective MeetingsLeaders report that as much as 33% of their time is spent in meetings and up to 50% of meeting time is unproductive! Develop the skills and use the tools to keep your meetings focused, brief and outcomes oriented. Join Bob Murphy, RN, Esq.,FACHE, Studer Group Coach and National Speaker for a productive hour of meeting effectiveness! Presented by: Bob Murphy, RN, Esq, FACHE | |
Selecting Talent - Peer Interviewing Works!The only thing worse than a good hire that leaves, is a bad hire that stays. Learn how to avoid disastrous hires that drag down performance. Join Beth Keane, a nationally known speaker on selection and retention, as she discusses how to interview and retain people who fit your culture of excellence. Presented by: Beth Keane | |
Working with your Leader - The Power of Aligned MessagesHow do leaders deliver consistent messages to difficult questions and eliminate 'we/they' language in the organization? How can words help to inspire trust and increase compliance in your patients? What can you do to eliminate misunderstandings with your supervisor and maximize your ability to work together to achieve great results? Find out how to the use the proven tactic of 'Managing Up!' to achieve these positive outcomes and more! Presented by: Bob Murphy, RN, Esq, FACHE |