Studer Group 2009 Webinar Series
| FREE Studer Group Webinars | |
FREE WEBINAR | *FREE* Work-Life Blend and Healthcare"Work-life blend among employees in healthcare is a vital issue in this industry," notes Studer Group founder and CEO, Quint Studer. "It influences job satisfaction and personal gratification. Additionally, it has a direct impact on clinical quality and operational results." Presented by: Jackie Gaines, MS, CRMP |
FREE WEBINAR | *FREE* Inspired NurseWe're all inspired at the start of our nursing journey, yet the same qualities that often make nursing so rewarding in the beginning can also make it a challenge as time goes by. Do you remember your first few days as a nurse? The excitement, anticipation and sense of purpose that you felt? Join Rich Bluni, RN, Studer Group Coach, National Speaker and Author of the book Inspired Nurse for an action-oriented session that will help you to maintain and recapture the inspiration you felt at the start of your journey. Presented by: Rich Bluni, RN |
| Studer Group Foundations for Healthcare Leadership Webinar Series | |
Conducting highmiddlelow® Performer ConversationsAre low performers sucking the life out of your organization? Do you lie awake at night dreading the coaching conversations you need to have with people who aren't meeting expectations? Presented by: Bob Murphy, RN, Esq, FACHE | |
Service Recovery - I'm Sorry to Hear That"I never know what to say when patients or family members have a complaint." Complaints are difficult to hear and even more difficult to respond to, yet responding to a complaint the right way gives you the opportunity to win a customer for life. Find out how to handle the most difficult of complaints we hear in healthcare. Join Leslie Bank for an hour that will change the way you handle complaints. Presented by: Leslie Bank | |
Leading Effective MeetingsLeaders report that as much as 33% of their time is spent in meetings and up to 50% of meeting time is unproductive! Develop the skills and use the tools to keep your meetings focused, brief and outcomes oriented. Join Bob Murphy, RN, Esq.,FACHE, Studer Group Coach and National Speaker for a productive hour of meeting effectiveness! Presented by: Bob Murphy, RN, Esq, FACHE | |
Selecting Talent - Peer Interviewing Works!The only thing worse than a good hire that leaves, is a bad hire that stays. Learn how to avoid disastrous hires that drag down performance. Join Beth Keane, a nationally known speaker on selection and retention, as she discusses how to interview and retain people who fit your culture of excellence. Presented by: Beth Keane | |
Working with your Leader - The Power of Aligned MessagesHow do leaders deliver consistent messages to difficult questions and eliminate 'we/they' language in the organization? How can words help to inspire trust and increase compliance in your patients? What can you do to eliminate misunderstandings with your supervisor and maximize your ability to work together to achieve great results? Find out how to the use the proven tactic of 'Managing Up!' to achieve these positive outcomes and more! Presented by: Bob Murphy, RN, Esq, FACHE | |
| Studer Group Work-Life Blend Webinar Series | |
Employee Engagement - Actions to Create Work-Life Blend in HealthcareHow do you create a culture that blends both the organization's goals and the work-life goals of the individual? Presented by: Jackie Gaines, RN, MS, CRMP | |
Time and Energy ManagementOrganizations that support work-life blend will have happier healthier staff when they provide the tools employees need to take control of their personal goals for work-life blend. Presented by: Beth Keane | |
Using your Employee Engagement Survey to Drive Work - Life Blend and Organizational PerformanceWhat do you already know that you could be doing better? Join Judy Kees, Studer Group Coach, HR Executive and Health System Administrator, to learn how to maximize your employee survey to create a culture that supports both the organization and the employee. Presented by: Judy Kees | |
Professional Well-Being and Resilience During Difficult TimesDr. Kaplan shares how burnout is rampant among healthcare professionals and that we are not particularly good at recognizing it in ourselves. The rate of depression, alcohol and drug abuse, and divorce is three times that of the general population. Presented by: Jay Kaplan, MD, FACEP |
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| Studer Group Physician Webinar Series | |
HCAHPS/CAHPSThe pay for performance initiative will have a significant impact on medical practice and hospital reimbursement, growth, and market share. Join Dr. Wolf Schynoll, Studer Group Medical Director and Physician Coach, for a one-hour learning session that will teach organizations and medical practices how to best prepare and implement a successful strategy for adapting to this initiative. Presented by: Wolf Schynoll, MD, FACEP | |
Dealing with "Special" ColleaguesDisruptive behavior by healthcare professionals is first and foremost a threat to quality of care and patient safety, while also affecting staff morale and increasing cost burdens to a healthcare organization. This webinar gives healthcare professionals the needed tools and strategies to address disruptive conduct, providing a comprehensive plan adaptable to all healthcare organizations. The methods and tactics presented are an essential component of a plan to address The Joint Commission's July 2008 Alert entitled "Behaviors that undermine a culture of safety". Featured Speaker: Gerald Hickson, MD, Faculty, Vanderbilt University Medical Center | |
Engaging PhysiciansGetting physicians on board and improving physician relations consistently ranks as one of the top concerns of health care system leaders. What physicians want to transition to system-based care, supportive of quality, safety and service initiatives is specific and predictable. Presented by: Stephen Beeson, MD | |
Physician AccountabilityLearn how to align physician performance to your organization's strategic plan! Creating physician accountability is a critical step towards successfully achieving organizational service excellence. Dr. Wolf Schynoll, Studer Medical Director and Physician Coach, presents a one-hour Webinar on how to hardwire strategies that create physician accountability. Presented by: Wolf Schynoll, MD, FACEP | |
| Studer Group Safety and Never Events Webinar Series | |
Never Events PreventionRoot Cause Analyses often reveal that "failure to communicate" is a major factor in causing Never Events. Presented by: Rich Bluni, RN | |
Never EventsWhen a Never Event happens, we often learn after the fact that evidence-based policies and procedures were in place, but they were not implemented for the particular patient who experienced the event. Presented by: Julie O'Shaughnessy | |
Creating a Culture of Execution for Safe CareCreating an environment where the right thing always happens for every patient every time is easier said than done. Presented by: Rich Bluni, RN | |
Hourly RoundingNow more than ever, hourly rounding is the evidenced- based tactic vital to your organizations health. Research supports a reduction in falls by 50% and pressure ulcers by 14% through hourly rounding. Presented by: Lyn Ketelsen, RN, MBA | |