|
Read our monthly newsletter highlighting stories that will help you connect back to purpose; resources that can help achieve your personal and organizational goals; and stories of success from the field. We hope you find this useful.
Building Blocks for ED Excellence: 3 Tried & True Tactics for Creating Change in the Emergency Department
Excerpted from Excellence in the Emergency Department by Stephanie Baker, RN, CEN, MBA and Studer Group Coach
- Tactic #1: Rounding for Outcomes Rounding for outcomes is the consistent practice of asking specific questions one-on-one of staff and patients to obtain actionable information. It enables a leader to play offense, not defense.
Rounding on staff is the single best way to raise employee satisfaction and loyalty and ultimately attract and retain high performing employees. Rounding on patients improves clinical outcomes, promotes patient safety, and increases efficiency in the ED.
- Tactic #2: Key Words at Key Times Use Key Words at Key times in the ED so patients know why you are doing what you are doing, to be compliant with EMTALA regulations, and to ensure consistency in communications to reduce patient anxiety and increase safety.
Use key words for pain, plan of care, and keeping patients informed (duration) since these match patient priorities in the ED. Choose a few key words and key times and then use them with every patient every time. Be relentless!
- Tactic #3: Patient Post-Visit Phone Calls Post-visit (discharge) phone calls improve clinical outcomes, increase patient satisfaction and market share, reduce complaints, and decrease costly and unnecessary re-admissions. They save lives.
Click here to read the extended version of the 3 Tried and True Tactics for Creating Change in the Emergency Department.
Management Lessons from Floyd D. Loop, M.D.
Excerpted from Leadership and Medicine
Floyd D. Loop, M.D., former CEO of the prestigious Cleveland Clinic, shares some essential leadership lessons he's learned over the years that will resonate with executives in any business. Most importantly: never forget the importance of a satisfied patient (customer).
Read an article by Dr. Loop on this subject in the American Management Association's Moving Ahead newsletter.
Learn more about Leadership and Medicine by Floyd D. Loop, M.D. by visiting http://www.studergroup.com/L&M.
Effective Communication
Excerpted from The Nurse Leader Handbook
If there is one unifying theme that crosses all disciplines, it is the value of communicating information. It is rated by patients, employees, and leaders as key. In fact, Bruce Tulgan, the CEO of Rainmaker Thinking, says, "The day-to-day communication between supervisory managers and direct reports has more impact than any other single factor on employee productivity, quality, morale, and retention."
Click here to access a few basic practices to help you communicate well with your team.
Learn more about the Nurse Leader Handbook by visiting http://www.studergroup.com/nurseleaderhandbook.
Click here to preview a video of a session presented by Studer Group Coach Leader, Lyn Ketelsen, RN, MBA, on "The Art and Science of Nurse Leadership."
Mark your calendar for What's Right in Health CareSM 2010
October 18 20, 2010, Dallas, TX
Join over 1,000 hospital and physician leaders at the largest peer-to-peer healthcare conference in the nation.
- Identify best practices from top performing hospitals
- Gain invaluable insight from Studer Group coaches and national speakers as they share the most requested content from Studer Group's educational institutes
- Learn the key tools, tactics and solutions to help create a culture of execution to drive and sustain clinical, service and operational excellence in your organization
- Participate in sessions with specialized content for the Emergency Department, Physicians, Senior Leaders, Nurse Leaders and Frontline Leaders
To receive emails with regular agenda updates, special opportunities, and early registration discounts, please visit: www.studergroup.com/wrihc2010.
Seeking Videos You Have Created
Have you created any training videos demonstrating nurse leader rounding on patients, employee rounding or support services rounding? If you are willing to share them with other Studer Group partners as part of a new collection of training resources, submit them to be posted on www.studergroup.com. If your vignettes are posted to the site your organization will win two free seats to What's Right in Health CareSM 2010, a value of more than $1,300! Email kat.davis@studergroup.com to submit your videos.
 Congratulations to Community Healthcare System in Munster, Indiana for being selected as November's Fire Starter of the Month.
Community Healthcare System embarked on a journey of Operational Excellence in January 2007 with the support of the Studer Group. The journey to hardwire excellence was undertaken by three not-for-profit, acute care hospitals Community Hospital in Munster; St. Catherine Hospital in East Chicago and St. Mary Medical Center in Hobart. The three hospitals, which were brought together under a single ownership in 2001, were looking to establish a common culture upon which to achieve further integration, operational improvements and greater patient satisfaction.
Read more about Community Healthcare System and the Fire Starter of the Month Award.
Connect to Purpose, Worthwhile Work and Making a Difference
Click here to watch this humorous and memorable video produced by United Regional Healthcare System in Wichita Falls, Texas, about the importance of following proper hand hygiene guidelines to help prevent infections.
Recent Blogs
There are certain statements you might hear from leaders or staff that raise a red flag. Often, these statements are symptoms of a larger problem. They indicate that it's time for a leader to take a personal inventory and for you to help him or her develop. Five of these statements are listed in this blog, along with Quint Studer's suggested responses to each.
Own Your Leaders' Development
.Not Their Symptoms |
The Grateful Workplace: Six Ways to Create a Culture of Gratitude in Your Organization
Liz Jazwiec, Studer Group National Speaker and Author of Eat That Cookie
AmericanTowns.Com Nov. 4, 2009
Podcast: The Working Week 124: Let's Be Positive
Wayne Turmel interview with Liz Jazwiec
The Patient Friendly Billing Project
HFMA November 2009
Community Health Systems Surprises Skeptics
Tennesean.Com Nov. 9, 2009
MUSC Nurses Listed in "America's Best Hospitals"
U.S. News and World Report
Oct. 2009
Upcoming Institutes and Conferences
Taking You and Your Organization to the Next Level with Quint Studer
Dec. 910, 2009 - Tampa, FL
Jan. 2021, 2010 - Pensacola, FL
Feb. 1718, 2010 - Los Angeles, CA
March 910, 2010 - Dallas, TX
April 2122, 2010 - Boston, MA
Practicing Excellence: The Institute for Physicians
April 2122, 2010 - Boston, MA
Webinars*
FREE STREAMING VIDEO NOW AVAILABLE:
Inspired Nurse by Rich Bluni, RN
Work-Life Blend and Healthcare by Jackie Gaines, MS, BSN
*All webinars are available on-demand 24/7 for one year beginning on their start date.
Click here for a complete list of available Studer Group webinars.
Follow us on Twitter
Become a Fan on Facebook
|
