|
Read our monthly newsletter highlighting stories that will help you connect back to purpose; resources that can help achieve your personal and organizational goals; and stories of success from the field. We hope you find this useful.
"Alignment, Action & Accountability Getting Results in a Down Economy"
Quint Studer HFM magazine cover story, June 2009
This evidence-based assessment can help align goals, align behaviors, and ensure accountability, even under economic stress. At a Glance:
- A disconnect often exists between the way external pressures are viewed by senior leaders and middle managers
- This disconnect creates a situation where the organization may have difficulty moving quickly in the face of change or responding appropriately to the external environment
- Senior leaders can improve performance through efforts aimed at aligning goals, aligning behaviors, and ensuring accountability.
To read the entire article click here.
Engaging Physicians: The Nine Stages to Partnering with Physicians to Drive Organizational Change (excerpted from newly released Engaging Physicians; A Manual to Physician Partnership by Stephen C. Beeson, M.D.)
The process of engaging physicians is among the most important strategies to transform healthcare performance. Physicians will make or break the culture, performance, and reputation of the institution and can accelerate or unravel quality, safety, and service efforts. Below are the nine stages to engaging physicians.
- Stage 1 - Create and Communicate Organizational Vision and Goals: Clarity of direction and communication of vision are requirements for enrolling physicians in a unified, shared agenda. Workforce unity will determine the success of change efforts.
- Stage 2 - Leadership Development and Accountability for Performance: Assemble a high-performance leadership structure, built to achieve outcomes based on the proven Eevidence-Based LeadershipSM model. Effective leaders who do as they say and execute outcomes earn the respect and loyalty of physicians. A high-performing leadership team with a track record of performance builds credibility, a prerequisite to physician engagement.
- Stage 3 - Establishing Physician Confidence and Trust: Create the facility of choice for physicians. By delivering a best-in-class physician experience, physician receptiveness and willingness to participate in the shared agenda are created.
- Stage 4 - Building Physician Leadership: Develop an effective and aligned physician leadership structure including the traditional structural leadership team, as well as the role of physician champions.
- Stage 5 - Training Physicians: Invest in the medical staff using a proven physician training model. An organization that helps and supports physicians through evidence-based training is a powerful alignment strategy by clarifying physicians roles in the organizational effort and providing worthy guidance to make them more successful.
- Stage 6 - Physician Measurement and Balanced Scorecards: Instruct leaders on performance feedback and data reporting to drive and improve outcomes delivered by physicians. If properly applied, performance feedback can be one of the most effective physician improvement and behavioral change strategies.
- Stage 7 - Implementing Physician Behavioral Standards: The creation, implementation and communication of behavioral standards currently required by the Joint Commissions will establish standardized practices.
- Stage 8 - Managing the Disruptive Physician: Provide specific leader guidance on managing violations of a code of conduct, historically one of the most dreaded and poorly performed leadership activities.
- Stage 9 - Recognizing Physicians: Physician recognition remains one of the most important drivers of physician satisfaction and is a high-yield activity for building physician relationships with the organization and its leadership team.
 Today and tomorrow are about physician partnership, collaboration, and leadership to deliver evidence-based medicine, superior outcomes, and exceptional service where nurses, physicians, and administration work together to achieve shared goals.
Click here to read the complete excerpt sharing how engaging physicians to make them partner can drive true organizational change. Click here for more information on Engaging Physicians: A Manual to Physician Partnership by Stephen C. Beeson, M.D. author of best selling Practicing Excellence.
One Room, One Thousand Fire Starters!
We're looking forward to seeing more than 1,000 of you in just over a week at What's Right in Health CareSM. Along with our 70 presenters, we're putting the final touches on what we hope will be one of the best opportunities to share what's working well across healthcare. For those of you who won't be able to join us we plan to make portions of the conference available via our website after the event; more details on this soon. If you can join us we still have seats available. Between the content, the celebrations and the concert it's going to be a great three days in Chicago! Visit www.studergroup.com/wrihc09 for more information.
Forecasting the Future of Healthcare: How the Informed Consumer Will Impact Healthcare (excerpted from newly released Leadership and Medicine by Floyd D. Loop, M.D.)
Today, people spend more time researching a new TV set than they do selecting a physician. One survey found that only 12 percent of Americans study the cost or quality of healthcare. Even among those with heart disease, 42 percent sought no information on their medical condition or treatments. However, as understandable information becomes available to the consumer, patients will become more knowledgeable and they should demand higher quality. This informed consumerism means greater patient sovereignty.
 Informed consumerism embraces the concept of wellness, which is based on health improvement and elimination of preventable conditions. The whole patient experience must be made more navigable and effective therapeutically. These improvements rely on a more informed patient who has a heightened consciousness of his or her personal health status. For serious illnesses, they should seek second opinions. Owning your health record will be the norm. Advances in genomics will lead to "personalized" diagnoses and treatments.
Click here to read the complete excerpt sharing how the informed consumer along with 3 other interactive factors will affect providers, payers and patients over the next 10 years. Click here for more information on Leadership and Medicine by Floyd D. Loop, M.D.
Selecting and Retaining the Right Talent in Healthcare Organizations. What is the right formula for success?
Studer Group recently completed a pilot study of several organizations that have implemented "Selecting Talent" tactics in their organization, including Pre-screening with Standards of Behavior, Behavioral and Peer Interviewing, and 30-day and 90-day meetings. Here is a summary of one the organizations impressive results after only six months of implementation:
- 30% + decrease in pilot departments' turnover
- Significant cost savings in recruiting, on-boarding and orientation expenses
In addition, studies suggest that a reduction in employee turnover leads to lower mortality rates, shorter length of stay by patients, reduced cost of discharge and increased employee satisfaction. Bottom line is that with improved selection and retention tactics clinical and operational outcomes will improve.
Starting July 15th, one of Studer Group's most sought after speakers, Beth Keane, will be hosting a webinar on the topic of "Selecting Talent Peer Interviewing Works!" This webinar will be available on-demand to your team 24/7 for a full year. Click here for more information on this webinar.
Interested in developing a comprehensive selection and retention process in your organization? Click Here for more information on Selecting Talent DVD and training module. Studer Group coaches and speakers are also available to present on Selecting Talent or to coach your organization on the Selecting Talent process. Click Here to request additional information.
Need advice on how to implement a tool or tactic to execute better? Ask an expert.
Studer Group's coach experts are available as a resource to you to answer questions about pressing issues you may be facing in your organization. This month's question is about discussing patient communications with physicians. Click here for the complete question and answer from Studer Group Coach and RN, Lucy Crouch.
Visit http://www.studergroup.com/ and click on "Ask an Expert" on the Quint Unplugged section of the home page to submit your question.
Healthcare "tweets" on Twitter
 Studer Group is following important discussion topics posted each day by hundreds of healthcare organizations, physicians and associations on Twitter. We will also be posting key outcomes and information presented by the national speakers and expert presenters at our What's Right in Health Care national conference in Chicago later this month.
Click here to follow our Twitter "tweets."
Congratulations to Parkview Health for Being Selected as June's Fire Starter of the Month
Parkview Health, an eight-hospital healthcare system in northeastern Indiana, is Studer Group's June 2009 Fire Starter of the Month and the Professional Research Consultants (PRC) President's Award recipient for 2009.
The PRC President's Award is presented annually to one organization or individual that has made an extraordinary contribution to healthcare over the past year.
Parkview has made extraordinary contributions to the health of the communities it serves since 1878. As the region's only not-for-profit healthcare system, Parkview reinvests dollars into the community for a better quality of life in many different ways:
To read more about Parkview Health and their journey to excellence, click here.
STORIES OF PURPOSE, WORTHWHILE WORK AND MAKING A DIFFERENCE
True Beauty (Day 1)
Alternating her gaze from the clock on the wall to the mirror on her bedside stand, Mrs. Fischer found no peace in either. Her daughter would be here at 11 a.m. She promised she would be on time and take her home. The clock reminded her she was on her way. Looking back at the mirror, her eyes kept tracing the outline of the incision that now, to her, commanded center stage on a face she had looked at all her life. She had monitored the changes in this face, reflected through the years in the mirror, as the taut skin and soft cheeks of youth left her and the lines and wrinkles of her 78 years of life settled in. She accepted it with grace and dignity, affirmed by the voice of her beloved husband, who told her often, "You're beautiful." Maybe that's part of why she could not accept this brutal change. His voice and his message were silent now.
Click here to read the rest of this story and register to receive an uplifting daily story about what's right in healthcare, delivered straight to your inbox.
Click here to read Quint's latest blog: Preventable Patient Readmits: Reducing Expenses & Improving Clinical Outcomes. |
Modern Healthcare's 100 Most Powerful People in Healthcare
Click here to vote
Entry Deadline June 26.
Sign on the Dotted Line
Hospitals are using employee contracts to get performances up to a high standard
Incentive magazine April 2009
Recognize the Everyday Stuff Too!
The Leaders' Lounge: A Nursing Blog about Results that Last
Empowered to improve
Memorial Hermann uses lessons from nuclear energy industry to make quality and safety strides, help win annual National Quality Forum award
Modern Healthcare May 18, 2009
ASTD Pensacola Blog
Beth Keane of Studer Group on "Coaching and Managing Performance" May 2009
Specialist Urges Lift in Hospital Culture
Otago Daily News May 27, 2009
Inspired Nurse by Rich Bluni, RN book review
"A book to refresh and inspire nurses"
NurseConnect.Com by Debra Wood, RN, contributor May 2009
Upcoming Institutes and Conferences
What's Right in Health CareSM
Hyatt Regency Chicago
June 29 July 1, 2009
Taking You and Your Organization to the Next Level with Quint Studer
Aug. 5 6, 2009 Chicago, IL
Sep. 23 24, 2009 Atlanta, GA
Oct. 21 22, 2009 St. Louis, MO
Nov. 18 19, 2009 Denver, CO
Excellence in End-of-Life Care Institute
Sep. 2 3, 2009 Chicago, IL
Practicing Excellence: The Physician Institute
Sep. 9 10, 2009 Baltimore, MD
Nuts & Bolts of Service & Operational Excellence in the Emergency Department
Oct. 14 15, 2009 Phoenix, AZ
Foundations of Healthcare Leadership
Oct. 27 28, 2009 Baltimore, MD
Upcoming Webinars*
Featured Webinars:
Inspired Nurse by Rich Bluni, RN
Work-Life Blend and Healthcare by Jackie Gaines, MS, BSN
Never Events by Julie O'Shaughnessy
Launching Soon:
Selecting Talent Peer Interviewing Works! By Beth Keane July 15, 2009
CLICK HERE FOR A COMPLETE LIST OF AVAILABLE STUDER GROUP WEBINARS
*All webinars are available on-demand 24/7 for one year beginning on their start date. |
