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Read our monthly newsletter highlighting stories that will help you connect back to purpose; resources that can help achieve your personal and organizational goals; and stories of success from the field. We hope you find this useful.
Complimentary Educational Resources
As 2009 comes to a close and we approach the holiday season we want to provide a list of a few complimentary educational resources that are available to anyone visiting the Studer Group website.
 Webinars, On-Demand Learning and Audio Training:
- Inspired Nurse – webinar by Rich Bluni, RN and Studer Group National Speaker
- Work-Life Blend and Healthcare webinar by Jackie Gaines, MS, BSN and Studer Group Coach
- What's Right in Health CareSM – Complimentary audio downloads and PowerPoint presentations from 40 keynote and breakout sessions at Studer Group's 2009 national conference which was attended by more than 1,200 hospital and physician leaders. Preview videos of 15 of the main stage presentations are also available at this link.
- Conversations with Quint – Audio of Quint Studer providing training on Hourly Rounding, Discharge Calls, Dealing with Workloads, Measurement Diagnosis and The Impact of Never
 Blogs, Publications and Study Results:
- Quint's Blog – Quint Studer and Studer Group's coach experts' blogs on tactics to drive results
- Hardwired Results – All prior issues of Studer Group's Hardwired Results magazine in e-zine format covering a wide range of topics, including Engaged Leadership, Excellence in the Emergency Department, Improve Outcomes with Evidence-Based Tools, Physician Engagement, Employee Loyalty, Excellence in End of Life Care and much more
- Disruptive Behavior Among Healthcare Professionals – Results highlighted from a recent study of more than 1500 healthcare professionals that was conducted by Studer Group and the Center for Patient and Professional Advocacy at Vanderbilt University Medical Center
- Early Careerist Study – Results from an online study undertaken by Studer Group and The George Washington University of nearly 4,000 healthcare leaders that assessed if today's graduating MHA students have the skills that senior leaders are looking for
- Monthly Flywheel e-newsletter
 Resource Pages:
Excerpts and Resources from Books Published by
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Nurse Leader Handbook by numerous Studer Group coaches, nurse leaders and physician leaders from across America
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For more Studer Group educational resources visit http://www.studergroup.com.
Is it possible to be a leader in your organization, not get results and still get a good evaluation?
Evidence shows that organizations that have an objective, weighted evaluation process for leaders achieve and sustain results over those that have a subjective or competency based evaluation. So, what metrics do we set to achieve the best outcomes? That's the challenge we posed to our Leadership Development experts: to identify the goals and related action plans used by high performing ED leaders.
 After combing through the results of more than 48,000 leaders that maximize our Leader Evaluation Manager™ software accelerator to hold leaders accountable for results, this team identified the highest performing ED's. You can click here to see the goals and 90-day action plans these top performing leaders used to achieve their stellar outcomes. Whether you work in the emergency department on reducing left without being seen, improving volume and door to doc time, or another area, this is a helpful resource to judge whether you're setting the right goals and action steps to achieve sustainable outcomes in your organization.
To receive sample goals for your area or learn more about using outcome based, weighted evaluations for leaders to drive results email Penelope Elebash.
On-Demand Learning … concise, precise, and prescriptive
2010 Studer Group Webinar Series
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Understanding the External Market and Taking Action
Presented by Quint Studer
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Hardwiring Flow
Presented by Kirk Jensen, MD, MBA, FACEP
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Data Driven Actions: How to Diagnose Before You Treat
Presented by Faye Sullivan, RN
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Words Save Lives
Presented by Rich Bluni, RN
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Engaging our Staff, Physicians and Customers through Effective Rounding
Presented by Bob Murphy, RN, Esq., FACHE
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Using Key Words to Reduce Anxiety and Improve Patient Loyalty in Inpatient and Outpatient Settings, EDs and Physician Offices
Presented by Bob Murphy, RN, Esq., FACHE
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What's Your Why?
Presented by Rich Bluni, RN
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Eliminating We/They
Presented by Bob Murphy, RN, Esq., FACHE
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Being Called to Call
Presented by Rich Bluni, RN
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Foundations of Leadership Excellence in Healthcare
Presented by Beth Keane
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Rounding on Physicians: What Every Leader Needs to Know
Presented by Stephen Beeson, MD
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Creating Actionable Goals
Presented by Bob Murphy, RN, Esq., FACHE
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Coaching for Performance
Presented by Beth Keane
Click here to register for one or more of our 2010 webinars or to receive email reminders of upcoming webinars.
Seeking Videos You Have Created
Have you created any training videos demonstrating nurse leader rounding on patients, employee rounding or support services rounding? If you are willing to share them with other Studer Group partners as part of a new collection of training resources, submit them to be posted on www.studergroup.com. If your vignettes are posted to the site your organization will win two free seats to What's Right in Health CareSM 2010, a value of more than $1,300! Email kat.davis@studergroup.com to submit your videos.
Congratulations to
for being selected as December's Fire Starter of the Month.
 South Miami Hospital's reputation as a compassionate, patient-centered hospital, coupled with its exceptional programs in addiction treatment, cardiovascular care, women and infants' health and weight-loss surgery have enticed patients to return for all their healthcare needs.
To help maintain a high level of service and operational excellence, South Miami Hospital enlisted the help of the Studer Group. Six pillars were identified to align the hospital's strategic objectives, People, Quality, Service, Growth, Fiscal and Community Benefit. Implementing Studer principles and tools, coupled with the dedication of South Miami Hospital leaders and staff, have led to the following successes:
- Employee satisfaction and loyalty in 2009 reached the 85th percentile, according to The Gallup Organization
- Employee and nursing turnover reached a three-year low, with only 9.91 percent of employees and 11.57 percent of nurses leaving to work for other companies.
- Patient satisfaction at South Miami Hospital in 2009 reached the target goal of above the 90th percentile in three of the areas surveyed by Press Ganey – inpatient, outpatient and the Emergency Department.
- Outpatient surgery improved its patient satisfaction scores to the 97th percentile in the last quarter of 2009, largely after implementing Studer Group's AIDET process
- By significantly reducing operational costs, South Miami Hospital exceeded the budgeted margin of 0.1 percent and is expected to achieve a margin of 3 percent for Fiscal Year 2009.
Read more about the successes of South Miami Hospital and the Fire Starter of the Month Award.
Connect to Purpose, Worthwhile Work and Making a Difference
Does your organization follow the 10/5 Rule? Do your employees acknowledge others at 10 feet by making eye contact and smiling? Do they speak to employees and guests at five feet? Are they going the extra "mile" to help with directions? View this impactful video from the Medical University of South Carolina (MUSC) with the theme from Mission Impossible playing in the background by clicking here.
Recent Blogs
Below you will find a new blog from Quint Studer titled "The Power of the 'Why' behind the 'What'." In this blog Quint shares how valuable explanations can be to us in our efforts to improve the performance of those we work with.
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Assessing Alignment, Action and Accountability Within Your Hospital With Quint Studer of the Studer Group
Beckers Hospital Review
December 1, 2009
The Art (and Business) of Managing Up
Quint Studer
The American Surveyor
December 9, 2009
Leaders at Eastern Maine Healthcare Systems Overcome High Hurdles to Create a Superior "Culture of Safety"
Patient Safety and Quality Healthcare
December 11, 2009
Quality and Safety is the Patient Experience – a visit from Rich Bluni, RN, from Studer Group
Massachusetts General Hospital Caring Headlines – November 5, 2009
The grateful workplace – Smart ways to create a culture of gratitude in your business
Liz Jazwiec, RN and Studer Group National Speaker, author of Eat That Cookie
Business Management Daily
December 2, 2009
Safety does not improve by chance
Barbara Loeb, MD, MBA and Studer Group Physician Coach
Advocate Good Samaritan Hospital Medical Staff Blog
November 11, 2009
Build an emotional bank account with your employees
Straight A Leadership – Alignment, Action and Accountability Book Review
ReliablePlant.com – December 2009
50 Best Places to Work in Healthcare Nominations
ASC Beckers' Hospital Review
December 2009
Quint Studer receives award for distinguished service
Pensacola News Journal
December 15, 2009
Upcoming Institutes and Conferences
Taking You and Your Organization to the Next Level with Quint Studer
Jan. 20–21, 2010 - Pensacola, FL
Feb. 17–18, 2010 - Los Angeles, CA
March 9–10, 2010 - Dallas, TX
April 21–22, 2010 - Boston, MA
May 18–19, 2010 - Denver, CO
June 16–17, 2010 - St. Louis, MO
Practicing Excellence: The Institute for Physicians
April 21–22, 2010 - Boston, MA
Nuts and Bolts of Service and Operational Excellence in the Emergency Department
May 5–6, 2010 - Richardson, TX
Webinars* and On-Demand Learning
Now Available!
Studer Group's 2010 Webinar Series
Studer Group's 2009 Webinar Series
What's Right in Health CareSM 2009
National Conference Keynote and Breakout Sessions
*All webinars are available on-demand 24/7 for one year beginning on their start date.
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