Specialized Emergency Department Coaching

Approach

Studer Group Emergency Department Expert Coaching includes:

• A comprehensive assessment of:
  • ED Operations
  • ED Medical Staff
  • Flow and Throughput Processes
• ED Principles and tactics built upon Studer Group's successful Evidence Based Leadership^SM model and Must Haves®
• On-site coaching to develop and implement a customized work plan to achieve agreed upon outcomes and sequencing for success, constructed in partnership with ED leadership
• As needed: speaking, small group presentations, leadership development sessions and "train the trainer" classes to assure education and understanding of tools and tactics necessary to transform your ED

Results

Achieve dramatic and wide-ranging faculty specific results across all pillars in 18-24 months

• Finance – lower "left without treatment" rates, higher upfront collections, improved hospital and physician revenue and less potential for litigation
• Growth – quicker access to timely care, higher patient revenue associated with new flow procedures, dramatically improved community preference for your ED and attending medical staff's perception of the hospital
• Quality – reduced door to doctor, doctor to disposition and disposition to discharge times and fewer unplanned returns to ED within 48 hours
• Service – higher patient satisfaction, stronger physician collaboration, and fewer patient complaints
• People – lower employee turnover, higher employee and physician satisfaction and lower overtime and agency costs

A Great First Impression: Insights on Creating a Profitable ED

Journal of Emergency Nursing Publishes Three Studer Group Best Practices for Excellence in the ED

• Rounding for Outcomes: An Evidence-based Tool to Improve Nurse Retention, Patient Safety, and Quality of Care
  Journal of Emergency Nursing, Volume 36, Issue 2, March 2010, Pages 162-164
  Learn how rounding on staff reduces employee turnover; how leader rounding on patients improves quality of care; and why rounding in the reception area reduces Left Without Seen patients. This article explains how it works and offers a recommended sample rounding log. (Download the log for free.)

• Post-visit Phone Calls Save Lives, Improve Clinical Outcomes, and Reduce Readmissions
  Journal of Emergency Nursing, Volume 36, Issue 3, May 2010, Pages 256-259
  This article details how and when to make post-visit calls in the ED, who makes the calls, how to track the calls, and what to do before you begin making calls. You’ll learn how post-visit calls deliver a strong return on investment in higher patient satisfaction, lower readmission rates, higher employee engagement, fewer patient complaints, and greater patient loyalty and market share.

• Bedside Shift Report Improves Patient Safety and Nurse Accountability
  Journal of Emergency Nursing, In Press
  This article explains how using bedside shift reports in the ED responds to national patient safety goals, gives back more time to staff, and increases patients’ involvement in their plan of care. Tips on how to successfully implement bedside shift reports and what to do before you begin are also included. A sample ED bedside shift report using SBAR(T) format and bedside report dashboard are included. (Download the sample bedside shift report for free.)

Note: Due to the journal’s copyright and distribution restrictions, each of the articles may be purchased at ScienceDirect for $31.50.

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