Our Coaches

Education:

• Bachelors of Science in Nursing, James Madison University
• Pursuing Dual Masters in Healthcare Administration and Business Administration through the University of Maryland University College.

Certifications:

• Certified in Hospice and Palliative Care in 2004 (CHPN) (Renewal exam in March)
• Pursuing certification in Case Management (CCM)
• In process of completing Level 1 Manager Development Program through the National Hospice and Palliative Care Organization with the plan to complete Level 2 as well

Work Experience:

• Director of Case Management and Social Services: SouthCrest Hospital in Tulsa, Oklahoma
• Clinical Manager: Harbor Hospice in Muskegon, Michigan
• Education Coordinator: Harbor Hospice in Muskegon, Michigan
• Case Manager: Harbor Hospice in Muskegon, Michigan
• Orientation Preceptor/Relief Clinical Supervisor: Oswego Hospital, Oswego, New York
• Float Nurse/Relief Clinical Supervisor: Oswego Hospital, Oswego, New York
• Staff/ Charge Nurse in a variety of hospital settings
• Nurse Case Manager: Harrisonburg Rockingham Free Clinic, Harrisonburg, Virginia

Results:

• Trained/prepared entire hospice CNA team for Hospice and Palliative Care Certification (CHPNA) with 94% pass rate.
• Implemented 7day/week 365 day/year in house case management program
• Implemented ER Case Management program
• Successfully led hospice through full Joint Commission survey
• Implemented interdisciplinary rounds with 100% attendance by case management and participation by all disciplines.
• Achieved performance bonus due to management of Medicare length of stay and achievement of EBITDA goals.
• Increased baccalaureate prepared RN staff by 100%
• Implemented Quarterly Physician Education sessions resulting in increased compliance with admission criteria, increased use of chest pain risk stratification and better quality physician documentation.
• Founded and led the Recovery Audit Contractor team for SouthCrest Hospital.
• Successfully appealed hospice denials at the Administrative Law Judge Level achieving a 92% overturn rate in favor of the hospice.
• Realigned hospice team assignment to achieve geographic teams and facility teams resulting in decreased travel time and increased continuity of care as well as elevated facility satisfaction.
• Increased individual case management reporting to 100% compliance by all case managers.

Professional Affiliations:

• Hospice and Palliative Nurses Association