Our Coaches

Education:

• RN - Mary Hitchcock Memorial Hospital School of Nursing, Hanover, New Hampshire
• University of Washington Extension Program, Seattle, Washington – Nursing Leadership and Management Course

Experience:

• Staff Nurse - University of Washington Hospital, Seattle, Washington
• Staff Nurse - Pinewood Terrace Nursing Center, Colville, Washington
• Long Term Care Unit Manager - St. Joseph’s Hospital, Chewelah, Washington
• Director of Nursing - St. Joseph’s Hospital, Chewelah, Washington
• Director Performance Improvement and Risk Management - St. Joseph’s Hospital, Chewelah, Washington

Results:

As an Administrative Team Member and Facility Champion for our Spirit of Excellence journey at St. Joseph’s Hospital, the following results were achieved:

• Inpatient Satisfaction improved from 40th to 90th percentile (2005 – 2006)
• Annual average for Inpatient Satisfaction 86th percentile (2007) and above the 93rd percentile 2008
• Emergency Department Patient Satisfaction scores average above the 80th percentile (2006-2008)
• 2nd decile ranking for the National Quality Indicator: Pneumonia (2005-2006)
• Coordinator for three annual off site employee retreats focusing on creating a culture of service. Over 90% of attendees strongly agreed/ agreed the retreats met the objectives giving them tools to promote a culture of service for co-workers, patients, and physicians.

Presentations/Speaking:

• What’s Right In Health Care, Orlando, 2007. Expanded Learning Session- Hardwiring Excellence: Lessons Targeted to Small and Rural Hospitals.
• St. Joseph’s Hospital Employee Retreat 2007 – Introduction of the Strategic Plan, goals, and tactics according to the Six Pillars of Excellence.