Accelerate the momentum of your Healthcare Flywheel

Magazines

Hardwired Results: Excellence in the Emergency Room, Issue 5, 2006
This issue focuses on excellence in the Emergency Department. Article topics include boost ED reimbursement, Improve patient safety with ED communication tools, reduce patients who leave without treatment and more.

Hardwiring Results: Return on Investment, Issue 8, 2007
This issue focuses on Return on Investment with article topics such as Calculating ROI in the Emergency Department and finding new revenue in your Emergency Department providing a link to an ED calculator.

Visit www.studergroup.com to view additional Hardwiring Results magazines.

Books:

Hardwiring Excellence - Quint Studer helps health care professionals to rekindle the flame and offers a road map to creating and sustaining a Culture of Service and Operational Excellence that drives bottom-line results.

Eat THAT Cookie! How Workplace Positivity Pays Off...For Individuals, Teams and Organizations, written by Liz Jazwiec, RN, is packed with realistic, down-to-earth tactics leaders can use right now to infuse positivity into their culture.

Engaging Physicians: A Manual To Physician Partnerships, a new book by Dr. Stephen C. Beeson, is a tested, staged approach to create physician loyalty, improve physician partnership and generate superior organizational performance.

Hardwiring Flow: Systems and Processes for Seamless Patient Care, by Drs. Thom Mayer and Kirk Jensen, dives into one of the most critical issues facing healthcare leaders today. Patient flow. After reading this book you will learn how patient flow helps organizations maximize the "Three Es": Efficiency, Effectiveness, and Execution.

For more information about these books or to view additional books, visit www.firestarterpublishing.com.

Webinar Tracks:

Engaging Physicians
Presented by Stephen Beeson, MD

Dealing with 'Special' Colleagues: Discouraging Disruptive Behavior
Presented by Gerald Hickson, MD, Faculty, Vanderbilt University Medical Center

Physician Accountability – Aligning Physician Performance with Organizational Goals to Drive Clinical and Financial Outcomes
Presented by Wolf Schynoll, MD, FACEP

For more information on Studer Group's Webinar Tracks, visit www.studergroup.com/webinars.

DVD Training Resources:

Emergency Department Rounding
This DVD provides the how-tos for implementing Emergency Department hourly rounding on patients to improve safety, quality and patient satisfaction, and shows what hourly rounding looks like with use of vignettes shot in a large emergency room.

AIDET^SM Five Fundamentals of Patient Communication
AIDET - Acknowledge, Introduce, Duration, Explanation and Thank You - is a powerful communication tool. When interacting with patients, gaining trust is essential for obtaining patient compliance and improving clinical outcomes. AIDET is a simple acronym that represents how we can gain trust and communicate with people who are nervous, anxious, and feeling vulnerable. Studer Group has created AIDET as a comprehensive training tool that will enhance communication within your organization.

Building Patient Trust with AIDET^SM Training DVD
The Building Patient Trust with AIDET^SM training DVD is ideal for training staff, leaders and physician groups on how to use the key communication steps of AIDET^SM: Acknowledge, Introduce, Duration, Explanation and Thank You. Participants will learn the what, why and how of reducing patient anxiety, improving clinical outcomes and creating a better patient experience with AIDET^SM.

HighMiddleLow™ Performer Conversations
It is crucial that any organization have a method to re-recruit high performers, continue to develop middle performers and move low performers "up or out" of the organization. If not, organizations hit a wall where progress slows and they cannot achieve their full potential. Based on work with hundreds of health care organizations, Studer Group has developed a critical management approach for moving organizational performance called highmiddlelow.

For more information on Studer Group Solutions or DVD Training Resources, visit www.firestarterpublishing.com.

Institutes:

Excellence in the Emergency Department: Hardwiring Flow and Patient Experience
Improve patient flow and build service and operational excellence in your Emergency Department as Jay Kaplan, MD, FACEP and Stephanie Baker, RN, MBA, CEN, both with extensive and ongoing real-life ED experience, share proven tactics such as Provider in Triage, Rounding for Outcomes, Discharge Phone Calls, Key Words at Key Times and AIDET^SM.

Practicing Excellence: The Physician Institute
Studer Group has designed a staged approach to engaging physicians to achieve clinical, service and operational excellence. Studer Group Physician Coach Experts provide participants evidence-based tactics to take back home to achieve and sustain measurable results in patient satisfaction, physician satisfaction, employee retention and clinical outcomes. After leaving this institute, healthcare leaders will know the answer to the question, "How do we get physicians on board?"

Taking You and Your Organization to the Next Level with Quint Studer
Learn the tools, tactics and strategies that are needed to Take You and Your Organization to the Next Level at this two-day institute with Quint Studer and Studer Group's Coach Experts. You will walk away with your passion ignited, and with Evidence-Based Leadership^SM strategies to create a sustainable culture of excellence.

What's Right in Health Care^SM
One of the largest healthcare peer-to-peer learning conferences in the nation, What's Right in Health Care^SM brings organizations together to share ideas that have been proven to make healthcare better.

To review a listing of Studer Group institutes or to register for an institute, visit www.studergroup.com/institutes.

For information on Continuing Education Credits, visit www.studergroup.com/cmecredits.

Coaching:

Emergency Department Coaching Line
Is a comprehensive approach to improving service and operational efficiency in the Emergency Department. Our team of ED coach experts will partner with you to implement best practice, proven tools and tactics using our Evidence-Based Leadership approach to improve results in all five pillars- People, Service, Quality, Finance and Growth. Key deliverables include decreasing staff turnover, improving employee, physician and patient satisfaction, decreasing door to doctor times, reducing left without being seen rates, increasing upfront cash collections and increasing patient volumes and revenue.

To learn more about Studer Group coaching, visit www.studergroup.com.

About Studer Group:
Studer Group's mission is to change the face of healthcare by creating a better place for employees to work, physicians to practice medicine, and patients to receive care. Studer Group is an outcomes-based healthcare performance improvement firm which coaches hundreds of hospitals, health systems, medical practices and end-of life organizations to achieve and sustain clinical results. To learn more about Studer Group, visit www.studergroup.com.