Fire Starter

St. David's Round Rock Medical Center

Round Rock, TX

St. David's Round Rock Medical Center, located just north of Austin in Round Rock, Texas, provides comprehensive health services to residents of Williamson and surrounding counties. Services include inpatient capacity of 182 beds with private rooms, a nationally recognized Heart and Vascular Center, The Women's Center and a comprehensive Emergency Room. St. David's Round Rock Medical Center is a Certified Chest Pain Center accredited by theSociety for Chest Pain Centers, the nation's leading organization focusing on improving care for patients with acute coronary syndromes. The medical staff at St. David's Round Rock Medical Center currently has more than 600 physicians to meet the needs of the growing Williamson County population.

St. David's Round Rock Medical Center is a part of St. David's HealthCare, one of the largest hospital systems in Texas and Austin's fourth largest employer, operating six hospitals, four ambulatory surgery centers and 12 outpatient clinics throughout Central Texas. St. David's Healthcare's 6,200 employees touch over 270,000 lives each year Annually, more than a quarter million people visit one of our emergency departments.

The mission of St. David's Round Rock Medical Center is to provide exceptional care to every patient every day with a spirit warmth, friendliness, and personal pride. That mission is upheld through the achievement of three goals: providing exceptional care, eliciting customer loyalty, and achieving financial strength. The values St. David's Round Rock Medical Center operates by are integrity, compassion, accountability, respect, and excellence which are abbreviated as ICARE.

St. David's Round Rock Medical Center began its journey with Studer Group at the same time their sister hospitals began in January 2005.

Exceptional Care (Service/Quality)

Achieved top 10% in all four categories of Core Measures in Q2 and Q3 2008.
Reduced ED length of stay for patients discharged through the ED from 176 minutes in April 2008 to 147 minutes in December 2008.
Reduced ED Arrival to Bed times to our 20 minute goal over a 5 month period and maintained for 5 consecutive months.
Reduced the number of hours ED admitted patients are holding for an inpatient bed per month from 900 minutes per month in January 2008 to less than 500 minutes per month in December 2008.

Customer Loyalty (People)

Composite patient satisfaction scores have consistently ranked in the top 10th percentile in the Gallup database for over the last five years, as well as ranked in the top 10 of all HCA facilities throughout 2008.
H-CAHPS results above national mean in all areas from April 2007 to March 2008 discharges.
Overall employee satisfaction improved from 74% overall satisfied in 2007 to 79% overall satisfied in 2008.
Employee satisfaction with the facility as a place to work improved from 88% in 2007 to 93% in 2008.
Reduced employee turnover from 19% in 2007 to 17% in 2008.
Reduced contract labor from an average of 36 FTEs in 2007 to 18 FTEs in 2008.
Improved the percentage of physicians who would recommend the facility to 97% in 2008.

Financial Strength (Growth/Finance)

Significant volume increases in outpatient surgeries, outpatient visits, births, Cath Lab procedures, open heart cases and neonatal admits from 2007 to 2008.
Reduced LPT/LPMSE percent below goal of 1.5%.
Reduced Manhour per Adjusted Admission by 3.33% from 2007 to 2008.
Reduced Manhour per Adjusted Patient Day by 5.26% from 2007 to 2008.
Consistently met unbilled days goal of 1.5 days in 2008.
Achieved overall DRG coding accuracy rate of 92.56% during 2008 audit.

St. David's Round Rock Medical Center Achievements and Awards

Awarded Texas Nurse Friendly Hospital Designation by the Texas Nurses Association.
Received 2008 American Heart Association Get with the Guidelines Silver Annual Performance Award.
Texas Healthcare Quality Improvement Award from the Texas Medical Foundation in August 2008.

St. David's Healthcare Awards – partner with St. David's Round Rock Medical Center

2007 and 2008 Best Place to Work Among Large Central Texas Companies by the Austin Business Journal
2008 recipient of the Texas Award for Performance Excellence, the highest honor bestowed by the State of Texas based upon the National Malcolm Baldrige Quality Award criteria. St. David's Healthcare was the first hospital system in Texas to receive this award.
Ranked among the top 100 healthcare organizations in the nation in the inaugural list of the 100 Best Places to Work in healthcare compiled by Modern Health Care magazine.