Upcoming Institutes

The HCAHPS Summit

Good HCAHPS performance is critical. In fact, it's the key that unlocks the door to improvement in all other areas impacted by Value Based Purchasing: Process of Care measures, preventable readmissions, HACs and more. Why? Because there is a proven link between patient perception of care and clinical quality—these outcomes go hand-in-hand. Master the behaviors that move HCAHPS results and in the process you'll create the foundation that empowers your team to consistently excel—in all quality measures.

That's why we've mobilized our top quality experts to host the Studer Group HCAHPS Summit. This intensive two-day institute will immerse you in the behaviors and tactics proven to improve HCAHPS results and drive clinical quality. You'll discover the cultural factors that hold employees accountable and accelerate your ability to provide the kind of transformative care organizations need to thrive in the Age of Quality.

Locations and Dates:

• August 23-24: Minneapolis, MN
  • Minneapolis Marriott City Center

Taking You and Your Organization to the Next Level

At Taking You and Your Organization to the Next Level (TYYO), leaders learn tactics proven to help them quickly move results in the most critical areas: HCAHPS, Core Measures, preventable readmissions, hospital-acquired conditions, and more. They walk away with a clear action plan that yields measurable improvement within 90 days.

Even more important, they learn how to implement these tactics in the context of Studer Group's Evidence-Based Leadership^SM framework. It's this foundation that keeps organizations aligned, accountable, and
agile so they can execute proven tactics quickly, consistently, and in the right sequence...and sustain the results over time.

Locations and Dates:

• June 6-7: Toronto, ON, Canada
  • Hyatt Regency Toronto
• August 1-2: Chicago, IL
  • Oak Brook Hills Marriott Resort
• August 16-17: San Francisco, CA
  • This institute has been moved to 2013. Please select an alternative institute available in 2012.
• August 23-24: Minneapolis, MN
  • This institute has been replaced by The HCAHPS Summit.
• September 11-12: Boston, MA
  • Boston Marriott Long Wharf
• November 28-29: Atlanta, GA (Includes Small and Rural Hospital Pre-Conference Session)
  • Hyatt Regency Atlanta
• December 12-13: San Antonio, TX
  • This institute has been moved to 2013. Please select an alternative institute available in 2012.

Excellence in the Emergency Department: Hardwiring Flow and Patient Experience

The Emergency Department is the "front door" to the healthcare organization. Nationally, the ED accounts for 50 percent of inpatient admissions, 75 percent of plain radiographs, and 50 percent of CT scans and ultrasounds in the entire hospital. The experience patients have in the ED will impact their perception of their entire visits. It all works together organically. That's why it's so critical to make a good "first impression."

Locations and Dates:

• June 13-14: Chicago, IL
• November 14-15: New Orleans, LA

Practicing Excellence: Engaging Physicians to Execute System Performance

The forces reshaping our industry are driving physicians into an ever-brighter spotlight. And regardless of which healthcare delivery model ends up rising to the top, we know these men and women will play a pivotal role—to an unprecedented degree. It's critical that physicians are aligned with and engaged in organizational efforts, deeply involved in improvement strategies, and loyal to the system for which they work. In fact, it's the key to best-in-class clinical care and service.

Locations and Dates:

• September 5-6: Chicago, IL

What's Right in Health Care^SM

Join over 1,500 healthcare leaders at one of the largest peer-to-peer networking conferences in the nation and get stateof- the-industry insights from powerhouse keynote speakers, high-impact breakout sessions, and post-conference workshops on issues faced by small and rural hospitals, physicians, and Emergency Departments.

Locations and Dates:

• October 10-12: Nashville, TN
  • Gaylord Opryland Resort & Spa

Small and Rural Hospital Pre-Conference Sessions

These two hour sessions are dedicated to addressing the issues that small and rural hospitals encounter. There will be discussions and insights on external environment, strategies that make a difference, and introduce successful journeys of small, rural and critical access facilities. You will find new ways to improve patient care while also improving the bottom line by learning about the impact of healthcare reform, learning practical, evidence-based tactics to engage your board and your physicians, and learning how to drive outcomes in the Emergency Department with new ED best practices.

Locations and Dates:

• July 31: 5pm - 7pm in Chicago, IL
• November 27: 5pm - 7pm in Atlanta, GA

For more information about the Small and Rural Pre-Conference, or to request an agenda, please contact George Scarborough at 850-343-0550 or email george.scarborough@studergroup.com.

If you are only able to attend the pre-conference, and not TYYO, there will be a tuition fee of $100 for Studer Group Partners and $200 for Non-Studer Group Partners. Click here to register for the pre-conference only.

Emergency Department Pre-Conference Sessions

During this two hour ED pre-conference, Stephanie Baker, RN, MBA, CEN, Studer Group senior coach, author and national speaker, will share five ways to diagnose and treat your ED. You will learn critical elements of day to day operations and how to thoroughly assess your ED. In fact, we encourage you to bring your ED metrics to get a thorough assessment while attending. You will learn how to fully align goals and you will walk away with the metrics, tools and tactics to put in place to improve patient perception of care, patient flow, pain management, and more.

Locations and Dates:

• Check back for future dates.

For more information about the ED Pre-Conference, or to request and agenda, please contact Marcie Rohleder at 972-860-0552 or email marcie.rohleder@studergroup.com.

If you are only able to attend the pre-conference, and not TYYO, there will be a tuition fee of $100 for Studer Group Partners and $200 for Non-Studer Group Partners. Click here to register for the pre-conference only.